Receptionist | Southern Hills Country Club

January 2017 – Present

• Mastered phone etiquette 

• Successfully implemented an auto-totaling algorithm in reservation sheets

• Responsible for tracking and organizing reservation on the Southern Hills' website, and internal reservation organization system for small, medium, and large events

• Helped manage the website calendar by adding, editing, and removing events. 

• Designed reservation cards and table numbers for large club sponsored events

• Responsible for the book keeping  and restocking of  a cash box

• Interpret for customers and employees who did not speak English

 

 

Content Creator & Marketing Coordinator | Everything Cake

January 2019 – May 2019

• Photographed cakes and other sweets to be used on promotional graphics

• Designed graphics for Everything Cake's social media platforms

• Created written content for the Everything Cake's website

• Scheduled posts for multiple platforms using Buffer (a social media management app)

• Translated analytics for reports

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Customer Service Representative | Alorica

May 2013 – August 2013

• Helped customers resolve technical problems over the telephone

• Trained to listen in order to de-escalate customer frustrations

• Worked with sensitive financial information